Return & Refund Policy
At Blitz Gears, we aim to ensure that every order reaches our customers in proper condition. This Return & Refund Policy explains when a product may be returned, replaced, or refunded.
1. Damaged or Defective on Delivery
If a product arrives damaged, defective, or does not work out of the box, the customer must inform Blitz Gears within 24 hours of receiving the product.
To be eligible for a replacement, the customer must provide a complete unboxing video showing the package from the beginning of the unboxing process.
Without a proper unboxing video, Blitz Gears may not be able to verify whether the issue occurred before or after delivery, and the replacement request may not be accepted.
2. Replacement for DOA Products
If the product is confirmed to be defective on arrival, Blitz Gears may provide a replacement depending on product availability and verification.
The replacement product may be the same model or an equivalent solution as determined by Blitz Gears.
3. Change of Mind
Blitz Gears does not accept returns or refunds simply because a customer has changed their mind.
This includes situations where the customer:
No longer wants the product
Ordered the wrong product
Does not like the product after receiving it
Finds another product they prefer
Changes their purchasing decision after delivery
Customers are therefore advised to confirm product specifications and compatibility before placing an order.
4. Product Condition
Products submitted for an eligible return or replacement must be in their original condition unless the issue itself prevents this.
The original box, accessories, manuals, cables, warranty cards, and other included items may be required for processing.
5. Physical Damage
Products showing physical damage caused after delivery may not qualify for return, replacement, or refund.
This may include damage caused by:
Dropping or impact
Liquid exposure
Burn or electrical damage
Improper installation or use
Unauthorized modification or repair
Damaged cables or accessories
6. Refunds
Refunds are only applicable where approved by Blitz Gears under the relevant circumstances.
If a refund is approved, the refund amount and method will depend on the original payment method and the specific circumstances of the order.
Delivery charges may be non-refundable where the delivery service has already been provided.
7. Verification Process
All return, replacement, and refund requests are subject to verification by Blitz Gears.
Customers may be asked to provide:
Order information
Photos or videos of the product
Unboxing video
Serial number
Product box and accessories
A description of the issue
Blitz Gears reserves the right to reject a request if it does not meet the requirements of this policy.
8. Warranty-Related Issues
Issues that develop after the initial 24-hour period may fall under the applicable Warranty Policy rather than the Return & Refund Policy.
Warranty claims will be handled according to the manufacturer's warranty terms and Blitz Gears' warranty procedures.
9. Policy Changes
Blitz Gears may update this Return & Refund Policy from time to time. Any changes will be published on this page with a revised Last Updated date.
10. Contact Us
For return, replacement, or refund-related assistance, please contact Blitz Gears through our official website or customer support channels.
RMA Replacement & Refund
f a product is approved for warranty replacement but the same model is unavailable in stock, Blitz Gears may offer the customer an alternative product of similar or equivalent value, where applicable.
If the customer does not wish to choose an available alternative product, the customer may request a refund instead.
For warranty-related refunds, the refundable amount may be adjusted based on the product's usage period as follows:
1st Quarter: Full refund of the eligible product value
2nd Quarter: 10% deduction from the eligible product value
3rd Quarter: 20% deduction from the eligible product value
The applicable usage period will be calculated from the original purchase date.
Approved refunds under this provision will normally be processed within 3 working days from the date the refund is approved and the required information has been received.
This refund option applies only when the product has been confirmed as eligible for warranty replacement and the same or a suitable alternative product cannot be provided or is not accepted by the customer.