Warranty Policy
At Blitz Gears, we provide warranty support according to the official warranty terms of the respective product brand. This Warranty Policy explains the general warranty conditions applicable to products purchased from Blitz Gears.
1. Official Brand Warranty
Products sold by Blitz Gears that include warranty are covered by the official brand warranty for the applicable warranty period.
Warranty duration may vary depending on the product and brand. Customers should refer to the product listing or warranty documentation for the applicable warranty period.
2. Warranty Claim Requirements
To submit a warranty claim, customers may be required to provide:
Original purchase information or invoice
Original product box
Product serial number
Warranty card, where applicable
All relevant accessories, where required
The original box should be preserved throughout the warranty period.
3. Warranty Void Conditions
Warranty coverage may be considered void in cases involving:
Physical damage
Burn or electrical damage
Liquid or water damage
Damaged or cut cables
Unauthorized modification or repair
Tampering with internal components
Removal or alteration of the product's serial number/sticker
Damage caused by improper installation or misuse
Final warranty eligibility is subject to inspection and verification.
4. Warranty Claim Process
Customers should contact Blitz Gears when a product develops a warranty-related issue.
Depending on the product and issue, Blitz Gears may perform initial troubleshooting before forwarding the product to the appropriate distributor, service center, or manufacturer for further inspection.
5. RMA & Processing Time
Warranty claims requiring RMA or distributor service may take up to 15 working days for processing.
The processing period refers to working days, not regular calendar days.
Actual completion time may vary depending on distributor availability, manufacturer decisions, spare parts, product stock, holidays, or other circumstances beyond our control.
6. Replacement
If a product is confirmed to have a valid warranty issue, replacement will depend on availability and the decision of the relevant distributor or manufacturer.
If the same model is unavailable, an alternative solution may be offered where applicable.
In cases where the replacement model has a higher value, the customer may be required to pay the applicable price difference.
7. Warranty Exclusions
Warranty does not normally cover consumable items or damage caused by normal wear and tear unless specifically covered by the manufacturer's warranty.
Warranty coverage is also subject to the individual brand's terms and conditions.
8. Product Box & Accessories
Customers are strongly advised to keep the original product box, serial labels, warranty documents, and included accessories until the warranty period ends.
Failure to provide required items may affect the ability to process a warranty claim.
9. Manufacturer & Distributor Decisions
Warranty approval, repair, replacement, and final technical assessment may be determined by the relevant manufacturer, authorized distributor, or service center.
Blitz Gears will assist the customer throughout the applicable warranty process but cannot guarantee a specific repair or replacement outcome.
10. Policy Updates
Blitz Gears may update this Warranty Policy from time to time. Any updated version will be published on this page with a revised Last Updated date.
11. Contact Us
For warranty assistance, customers may contact Blitz Gears through our official website or customer support channels with their order and product details.